FAQ's

Here's a list of our most frequently asked questions...

Q: Do you print it?

A: We screen print and digitally print at our site in Warrington.

Q: Do you make it?

A: Yes, we have a sewing team here on site.

Q: What are your delivery/shipping arrangements?

A: Lots of options to suit you because failure is not an option for us – see below

Picking up from us in person – we’d love to meet you – let us know when you’re coming.

Your courier picks up from us for either UK or overseas deliveries – all you need to do is let us know, email us the appropriate paperwork and we’ll have everything waiting for you.

In-the-Day delivery – it’s a gold plated option used when you’re in strife and can be via bike, motorbike, van or helicopter

Overnight delivery – our courier will send you a tracking number via email so you will know when your order is due to arrive

Freight delivery – for larger consignments, we have overnight options and longer date options.

Q: What are your artwork requirements?

A: We generally like to receive fully outlined vectored eps files. Occasionally a very high quality jpg will suit.

Q: I don’t have a vector file, what shall I do?

A: Send over what you have, we have artwork specialists on site, they’ll be able to re-draw, vector and set as required. There’s a charge for this service but we will send the new files over to you so you can use them in the future with any supplier you have.

Q: How shall I get my artwork to you?

A: Delighted to receive emails with attachments – up to about 25mb but if you prefer, please use our YouSendIt option or our Dropbox.

Previously unused USB sticks can be sent or viewed in Reception.

Q: I need a full design, can you help me?

A: We have designers on site or we can hook you up with someone – we’d like to the know the extent of your design requirements before we come up with a design agreement. That way we can ensure you’re getting the best value service.

Q: Can I wash my tablecloths/printed fabric?

A: Your tablecloths were supplied with care instructions – let us know if you need another set, we’ll email them over to you.

Q: Is wipe down fabric washable?

A: Wipe down fabric is not washable, it can be wiped down using warm water and if necessary, diluted washing up liquid.